FootBalance.com is a European webstore (we deliver our products to European countries listed below while orders from Finland should be made from our Finnish webstore: footbalance.fi)

For the following countries: if your order is €60/£60/500 KR or more you will receive free shipping. For orders less than €60/£60/500 KR you need to pay a shipping cost as noted per your country.

For the following markets our shipping agent will first attempt to deliver your package to your home:

• Belgium
• Netherlands
• UK (Mainland)

If no-one is present at the time of attempted delivery, the next steps will depend on what is customary in the country in question. In many countries it is common that the agent will leave a notification card for the recipient to pick up the package at another location.

For all other markets the shipping agent will deliver your package to a pick-up location and you will receive a notification of when you can pick up your package.

Please note that we do not deliver to the following territories:

Canary Islands, Ceuta and Melilla (Spain)
Livigno and Campione d'Italia, Lake Lugano (Italy)
Agio Óros (Greece)
North Cypros (Cypros)
Guadeloupe, French Guyana, Martinique, Reunion, Mayotte, Saint Pierre-et-Miquelon, New Caledonia, Wallis And Futuna, French Polynesia, French territories in Australasia and Antarctic lands (France)
Helgoland and Büsingen (Germany)
Gibraltar (UK)
Channel Islands and Isle of Man

Taxes and customs duties outside the EU

Customers from outside of the EU may be subject to tax or import duties. To avoid any unexpected charges we advise that you contact your local customs office for a breakdown of potential taxes and/or duties before placing an order.

When shipping internationally, you are responsible for any customs duties and taxes that are levied by your destination country. FootBalance does not collect these fees. All orders are shipped from Finland.

Other Countries

For non-EU countries, we deliver the parcel duty unpaid.

Return Policy

At FootBalance we create custom insoles that provide the foundation for your movement by activating your feet and helping you stay on the move for longer. Whether you’re using your custom insoles for sports or everyday activities, we want you to be satisfied with your purchase.

Our products come with a 30-day satisfaction guarantee. This means that you can use the product for 30 days and return if you are not happy with it. The 30 days starts 7 days after the product has left our warehouse, and ends on the stamp date on the return package.

Return shipping is free provided you follow the instructions delivered with the order, making sure to use the FootBalance approved shipping agent when sending your return accompanied by the original receipt.

Returning a damaged product

If the delivered product(s) is damaged, defective or if you received a wrong product(s), you can return it to us accompanied by the original receipt and you will receive a refund. FootBalance reserves the right to determine between damaged, defective product and normal wear-and-tear.

Refunds

The amount you paid for the product(s) will be refunded to your card used at purchase, 14 days after we have received and approved your return. If the product(s) cannot be delivered to you, for some reason not dependent on us, the amount paid by the card used at purchase is refunded to your card.

Exchange

Unfortunately, we don’t offer exchanges. If you wish to order another model or size, please return the purchased item and order the new item online yourself. We will refund your money for the first purchase as soon as we receive the parcel.

Withdrawal of the order by FootBalance

Unfortunately, we are not able to do partial deliveries. In case the product you ordered is not available at our stock for any reason, we are unable to confirm, process or deliver the whole order. If this happens, we will notify you by e-mail and return any payment you have made related to this order.

FootBalance reserves the right to change this Return Policy at any time.

Contact

Should you have any queries about your order not covered above please contact our customer representatives via e-mail info@footbalance.com for assistance.

Our customer service is available Mon-Fri 9-16 EET

Footbalance System Oy
Tammiston kauppatie 7B
01510 Vantaa
Finland